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  • Customers like
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Spent $2500 on new furniture. The oversized chair has a wire poking through and they don't have the courtesy to have someone come and look at it. They want me to pay to have it picked up, taken to the store and brought back.   WTF???? If I would have known I would have taken my business to Ernies in Ceresco. The sales person who sold us the furniture was very nice and made up... Read more

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I ordered the cloud sectional on the day after Christmas and was told a 4-6 week delivery. It came in at the 4 week mark, I was out of town so I made arrangements to pick it up the following weekend. Amanda was the salesperson working with me, she has been there for several years and made the purchase and pickup pain free. To my surprise, I received an email 4 weeks in indicating I had a $100... Read more

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Dear sofa mart I will never purchase anything from u again. I love my sectional but one section is turning orange and in one spot a clear orange line the rest of the piece is perfect, I purchase the 5 yr extended warranty which your sales person said everything was covered, last year I contacted the warranty company and they said discoloration is not covered! I paid a lot of money for this my... Read more

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We purchased a leather sofa and chair from Sofa Mart about 4 years ago.The chair wouldn't recline so they did replace it with another that was also damaged. Then the so-called leather sofa started flaking on the arms and seats. Since we bought the warranty we called the store many times and they finally sent a repairman to look it over. He immediately said it could not be repaired. We put a... Read more

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Attn FB friends Steve and I purchased A dual electric recliner in Daytona Beach last year and paid a warranty charge. This year in Feb 2015 one of the chairs quit working. Since purchasing the furniture we moved to NC and have called every person imaginable to send a service man out to repair our chair. I called Daytona Sofa Mart and manager said the closest Sofa Mart to us was located in... Read more

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We have purchased 2 times here and we have the worst experience eves, 1 year ago we bought a living room set, at the time to be delivered 1 chair and 2 couches with scratches, also delivered 8-10 weeks after the purchase when the sales person says it takes only 3 weeks, we complained to replace the pieces which only 2of them where replaced in the lapse of 4 months, with many phone call I have to... Read more

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We called they sent out a 2nd couch and we noticed within a few weeks that the stuffing was not right on the arm of the couch so we called again and ended up just paying about $400 more for a nicer couch that is "suppose" to be better so within the first week we ended up trading out a chair that creaked so bad everytime we got up from it that we decided we'd get the matching loveseat to this Coco... Read more

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My initial purchase 2 years ago was from Denver mattress. Now I regularly get a VIP event advertisement. Sunday I went to sofa mart in search of a ottoman. My girlfriend and I walked into the store, pass by the counter where there were three or four people standing. We would never greeted or acknowledged. We continued through the store for more than 25 minutes sitting on several pieces of... Read more

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My wife and I bought a couch and loveseat from Furniture Row back in 2008. The salesman tells us (it's obvious now he did it to make the sale) there is a "lifetime" warranty on the furniture that we purchased. At first I was told that the "lifetime" warranty is for the lifetime of the couch and loveseat which is 7-8 years...just our luck, the furniture is now 7yrs old. They have sent out a person... Read more

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My experience with Sofa Mart is actually much better than some of the reviews I have read on this site. My wife and I bought a sofa and loveseat combo on 4/12/08 and even during a time when we had two teenagers in the house the furniture has held up really well and have had no issues. My issues started about a year ago when the leg lift on the couch (the lever to lift it...made out of plastic by... Read more

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