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    • Lie1

  • Aug 05
  • Furniture and Decor
  • Joplin, Missouri
  • Loveseat
  • 3
  • 3
  • 92
  • REVIEW RATING 4/5

My wife and I bought a couch and loveseat from Furniture Row back in 2008. The salesman tells us (it's obvious now he did it to make the sale) there is a "lifetime" warranty on the furniture that we purchased. At first I was told that the "lifetime" warranty is for the lifetime of the couch and loveseat which is 7-8 years...just our luck, the furniture is now 7yrs old. They have sent out a person... Read more

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  • Jul 15
  • Customer Service
  • Springfield, Missouri
  • Sofa
  • 1
  • 1
  • 129
  • REVIEW RATING 4/5

My experience with Sofa Mart is actually much better than some of the reviews I have read on this site. My wife and I bought a sofa and loveseat combo on 4/12/08 and even during a time when we had two teenagers in the house the furniture has held up really well and have had no issues. My issues started about a year ago when the leg lift on the couch (the lever to lift it...made out of plastic by... Read more

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  • Jul 12
  • Furniture and Decor
  • Springdale, Arkansas
  • Sofa
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

I bought couches fr sofa mart in springdale ar and they were suppose to bring new ones but no. But the worst part is they had bed bugs. Now have bugs all over my appt. Read more

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  • Jul 08
  • Furniture and Decor
  • Wichita, Kansas
  • Sectional
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Was told my furniture would be delivered on the 11th of July and now I am being told I am not on there delivery list. The day I ordered the furniture they ordered the sectional in two different colors (which I had to call in and get corrected) now they cant even get it delivered when promised. This store if full of idiots, I am going to get a refund before they screw anything else up. The... Read more

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  • Jul 03
  • Furniture and Decor
  • Springdale, Arkansas
  • Sectional
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I bought a sectional fr sofa mart now I'm noticing that we getting bit by somthing. Then I found a bed bug. Never got bit before we bought the sofa. I am so pissed. Has any one had this problem?it has to b fr there. Read more

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  • Jun 10
  • Furniture and Decor
  • Austin, Texas
  • Leather Sofa
  • 1
  • 1
  • 142
  • REVIEW RATING 4/5

I bought a leatherette couch from Sofa Mart in December 2012. The day I purchased it the CSR behind the counter charged my card twice. I was out nearly $1200 from their mistake. I called them, was stonewalled then proceeded to return to the store to explain the situation. The manager could not have been more rude. He claimed it was my fault and that they would not reverse the charges and that "it... Read more

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  • May 20
  • Furniture and Decor
  • Wichita, Kansas
  • Sofa
  • 2
  • 2
  • 187
  • REVIEW RATING 5/5

Sofa Mart Wichita, KS...Where do I begin? Found a great deal and only paid $700 for a very nice sofa and then patiently waited 12 days for it to come in. When I arrived to pick it up, all the doors in back of the building were closed and I assumed they were locked. There were 3 walk in doors and 2 had doors bells. The door for the sofamart had its doorbell torn off so I called a number on one... Read more

Was this review helpful? 1 4

  • Apr 25
  • Furniture and Decor
  • Denver, Colorado
  • Sofa
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

I was told 4 - 6 weeks for delivery. It has been 10 weeks. I have been lied to at least three times. I called on March 4, We purchased a special order sofa on February 16, 2015. We were told it would be delivered in 4 - 6 weeks. I called on 3/19 and Jeanine, our salesperson, said she would get back to me. She did not. I called on 3/20 and 3/21. During one of these calls,Jeanine said it would be... Read more

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  • Apr 06
  • Furniture and Decor
  • Amarillo, Texas
  • Sofa
  • 98
  • REVIEW RATING 4/5

Purchased a sofa and a love seat that two months latter is still not here they do not even seem to care that they took my money and yet i still have no furniture and they don't even offer a courtesy phone call so i did some checking after a call to the store they told me me it would be another month so i pulled out the recite and did some checking myself to find out only one of the pieces... Read more

Was this review helpful? 0 0

Got our sofa, chair, and ottoman and have found out after a month waiting for it, and never got the two throw pillows which was told to forget it this week at the Columbia, Missouri store that the over $3000.00 set is from China and junk. Need to change name to China Row and China Mart. My money will never be spent there again. Add comment

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