Sofa Mart Complaints and Reviews

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Sofa Mart
Main address: 5603 North Broadway 80216 Denver CO
, ,
  • 36 complaints
  • $17K claimed losses
  • $472 average
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  • Aug 06
  • Furniture and Decor
  • Rude Customer Service
  • 1
  • 6

First off the csr was very rude. She just hung up on me and I was carefully explaining my problem. Anyways the bottle cleaners do not work. They remove the leather color. Im so dissatisfied that i have not received a response from them its been two weeks. Read more

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  • Jul 20
  • Furniture and Decor
  • Accent Chairs
  • 1
  • 11

My wife had decided on 2 accent chairs for our new home. She saw them at Sofa Mart. When we arrived prepared to spend over $1000.00 dollars we were not greeted or engaged by sales representatives. While waiting near the chairs we observed 2 guest enter the store and they were immediately approached and engaged. Putting aside they were White and we were Black was disappointing to me as a customer.... Read more

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  • Apr 17
  • Furniture and Decor
  • Columbine, Colorado
  • Couch
  • 1
  • 14

Today I had the most disappointing shopping experience I've ever encountered. I ordered a couch from sofa mart in highlands ranch Colorado on 3/15/14. I was told that it would take about 4 weeks before we received the sofa. After the 4 weeks (4/15/14) we gave them a call to ask if the sofa was almost ready to be delivered. At this point they informed me that they have received 2 of the 3 pieces... Read more

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  • Nov 16, 2013
  • Furniture and Decor
  • Harker Heights, Texas
  • Couch
  • 17

wrote on here the detail about my unusable couch and Sofa Mart replied and said they would get me help. Well it has been 3 days and I haven't heard a word. Sofa Mart does not keep their promises. Holidays are coming up and I have an ugly couch that I hate for anyone to see and we trusted Sofa Mart to make do on their products. This couch is falling apart and looks awful. Bad reflection on... Read more

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  • Nov 14, 2013
  • Furniture and Decor
  • Winter Park, Florida
  • Couch
  • 4
  • 46

I am very unhappy with sofa mart. We are both retired and on limited income so we saved a good while for a good sofa with recliners. The sales person assured us that she would take care of any problems we had, that it was a good sturdy sofa and long lasting. We noticed a little rip in the seat of one cushion. Then upon closer observation we noticed bare spots in the fabric. I notified Sofa... Read more

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  • Sep 01, 2013
  • Furniture and Decor
  • Charlotte, North Carolina
  • Cinematic Sectional
  • 1
  • 45

Went into Charlotte area Sofa Mart on September 1 looking for a sectional sofa. We were approached by a salesman named Eddie. Asked for a quote on a 5 and 6 piece sectional. Waited on another customer which we knew about. However, he never gave us a quote. Helped other customers but never helped us. I asked one more time for a quote on a Cinematic sectional. He said would be right back. I turned... Read more

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  • Sep 05, 2012
  • Furniture and Decor
  • Bismarck, North Dakota
  • Hdtv
  • 3
  • 276

I needed a new TV and a new couch. Furniture Row had a Labor day offer to purchace select livingroom sets and get a free 51" HDTV. I purchaced a nice couch along with end tables etc. in order to qualify for the TV offer. Prior to handing over my CC I asked the salesman about the make/ model of the "free" TV knowing if it sounds too good to be true, it usually is. He told me I would be getting... Read more

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  • Apr 04, 2012
  • Furniture and Decor
  • Orlando, Florida
  • Brown Leather Recliner Couch
  • 124

we ordered our couch February 29th . they said it would be in. in 14 days. we had to call them and then they told us the couch was in. my fiance and his buddy took the day off and went to pick up the couch and the . when they arrived the recliner was the only piece in, which was not disclosed prior to the pick up. they said they would let us know when the couch came in and deliver it for free. we... Read more

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  • Nov 28, 2011
  • Furniture and Decor
  • Toledo, Ohio
  • Stefano Sofa And Loveseat
  • 2
  • 147

We bought a leather sofa and loveseat a year ago and paid for an additional warrenty on the leather to coverage any problems with the leather for 5 years. At the time I purchased the furniture I was told if I had any problem, I just needed to call the store and they would send someone out to repair the leather. When you buy the protection program they give you some leather cleaner and conditioner... Read more

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  • Nov 01, 2011
  • Furniture and Decor
  • Crawfordsville, Indiana
  • 67

I bought a sofa, love seat, and 2 chairs from Sofa Mart in Lafayette, Indiana. Within 6 months the cushions were mashed down so much that I had to place a piece of plywood underneath the cushions on every piece of furniture except the one chair that I never sat in. I am a 50+ year old woman, weigh 125 pounds, do not abuse my furniture and seldom have guests, so this is unacceptable. Other... Read more

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