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Sofa Mart

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29 complaints

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Furniture Row, LLC distributes and markets furniture. The company’s products include sofas, mattresses, bedding, tables, shelves, bookcases, and lamps. It owns and operates furniture stores under Sofa Mart, Oak Express, Bedroom Expressions, and Denver Mattress Co. brand names. Furniture Row was founded in 1974 and is based in Denver, Colorado. Sofa Mart is known as America's largest upholstered furniture specialty store. The store’s inventory includes sectional sofas, sleeper sofas, 5 Pc. room groups, recliners, chairs, as well as accent tables, lamps, area rugs and accessories. Sofa Mart imports furniture from around the world (Europe and Asia). Some products are as well made in the United States. Sofa Mart currently does not offer extended warranties. However, many of its manufacturers offer warranties beyond the standard One Year warranty offered by Sofa Mart. They also offer gift cards at Sofa Mart that may be used in any Sofa Mart in the United States. These may be redeemed at any of the Furniture Row Companies. Please try to contact Sofa Mart Customer Service directly prior to posting any complaints on this site.

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Sofa Mart Complaints & Reviews

Sofa Mart Reviews

Anonymous
Sofa Mart - Furniture row daytona beach over priced, extremely long delivery time
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

We ordered our couch February 29th . they said it would be in. in 14 days. we had to call them and then they told us the couch was in. my fiance and his buddy took the day off and ...

#309848
Apr 04, 2012
46

Anonymous
Sofa Mart in Toledo Ohio-Spring Meadows
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

We bought a leather sofa and loveseat a year ago and paid for an additional warrenty on the leather to coverage any problems with the leather for 5 years. At the time I purchased t...

#277819
Nov 28, 2011
314

Anonymous
Sofa Mart Lafayette Indiana
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I bought a sofa, love seat, and 2 chairs from Sofa Mart in Lafayette, Indiana. Within 6 months the cushions were mashed down so much that I had to place a piece of plywood underne...

#271954
Nov 01, 2011
181

Mdesmit
Sofa Mart - Horrible customer service
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

A few months ago i purchased 2 new recliners and a sofa from Davenport IA store. Wrote a check for the entire amount at the time of purchase. I was told the furniture would take 4-...

#241639
Jun 06, 2011
257

Anonymous
Sofa Mart - No returns, No exchanges, No exceptions
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I purchased a couch and love seat from Furniture Row-Sofa Mart, when it was delivered, we had the delivery person sign that they were to be reordered due to the poor construction. ...

#238861
May 21, 2011
595

Anonymous
Sofa Mart - Non existent customer service
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I ordered my sectional from sofa mart, and when it arrived, it was the wrong color. Confronted them about this, and they initially deied it, even saying the color i ordered didn't ...

#233909
Apr 23, 2011
169

Anonymous
Sofa Mart doesn't back their products.
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

Do NOT buy anything at Sofa Mart. The service is terrible. I purchased my furniture 2 1/2 years ago. We purchased 4 leather glider recliners and 1 leather reclining sofa. The ch...

#232167
Apr 13, 2011
290

BTaylor9...
Sofa Mart collects but does not deliver!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

HORRIBLE!!!! Never and I mean NEVER buy anything from these guys. The second you walk out the door you are on your own. Bought a Love Seat and Chair. When picking u...

#231788
Apr 11, 2011
512

Anonymous
Sofa Mart s warranty is the worst!!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I bought a Sofa at Sofa Mart in March of 2010 for $2500.In March of 2011 I had a problem with the Sofa.The cushions in 2 different areas went flat as a board.I started calling on M...

#229765
Mar 30, 2011
509

Aklinger
No one cares about the customer at Sofa Mart
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I have been trying since September of 2010 (more than 6 months) to get Sofa Mart to honor the warranty that they sold me. This company does not care whether the customer is satisfi...

#229748
Mar 30, 2011
284

Anonymous
Don't buy @ The Sofa Mart
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I ordered a sofa it took three weeks to get. This is longer than normal but I went along with it, 3 weeks later I recieved the sofa. 2 weeks after that the coushions were flat an...

#227079
Mar 16, 2011
348

Ducman
Sofa Mart =dont buy
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My family and i purchased about 5,000 dollars with sofa mart and all we got was lie after lie and from different sales team member and it occurred twice that they had all the piece...

#224248
Feb 28, 2011
257

SHAFT
Sofa Mart Delivery Disgrace
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My SOFA MART delivery was over 2 hrs late, no courtesy call in regards, all pieces were incorrectly assembled, damaged in shipping and had manufacturing defects that were so obviou...

#223009
Feb 21, 2011
552

Debbi Hill
Sofa Mart - Didn't order correct furniture.
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My husband and I went to Sofa Mart and purchased $5,000 in furniture the Saturday after Thanksgiving and as of today, we haven't received our entire order. We were told we di...

#218946
Jan 30, 2011
226

Anonymous
Sofa Mart will not stand by the service that they promised when we bought furniture
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

We bought a leather sofa and leather love seat both with two recliners from Sofa Mart 18 months ago. After a year one of the recliners broke on the sofa. I called the store in Ma...

#200778
Sep 30, 2010
254

Plewni
Sofa Mart is a complete RIP-OFF!!!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I bought a sofa, love seat, and chair from SOFA MART 2 years ago!! i got jerked around by the sales associates before the furniture was even delivered, the salesman was not at all ...

#196446
Aug 30, 2010
344

Anonymous
Sofa Mart - Will never shop here again.
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I Picked out a futon for a college student. Of course, kids being what they are, before I have a chance to even go pick up the futon, my son finds out his roommate already has one...

#194561
Aug 18, 2010
307

Abishop
Furniture Row - Sofa Mart is Horrible
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

Bought a sofa, love seat, and chair from Furniture Row in Clarksville Indiana the beginning of April. I was quoted a delivery date of about 4 weeks. Took them 6 weeks to get them...

#190356
Jul 20, 2010
947

Kwas720
Sofa Mart - Worthless people. Horrible service. Head Manager lied to me! Literally!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

Bought a sectional for 3000+ from Denver furniture row Sofa Mart. They (Daniel douche salesman) told me they had a set in Mississippi that could be sent to me in a week. he Said h...

#175503
Mar 19, 2010
746

Mymind
Sofa Mart in Furniture Row in Casper, Wyoming
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My husband and I bought a couch a couple of weeks ago and when we went to move it the leg just broke off. We went to the store and explained to the manager that we moved the couch ...

#174711
Mar 13, 2010
1445

Anonymous
Sofa Mart - You don't always get what u paid for!!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My husband and I purchased a living room set room sofa mart 3 yrs ago. We paid over 3k for it. I figured pay more to get quality furniture and it came with 5 yr warranty (that was...

#172096
Feb 21, 2010
437

Anonymous
Sofa Mart IN SPRINGFIELD, IL, SUCKS!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

Two weeks before Christmas I called the store and talked to salesman Grant. I (over the phone) ordered an ottoman for my son as a Christmas gift. He took my Furniture Row credit ...

#165230
Dec 21, 2009
506

Anonymous
Sofa Mart - Never again!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I purchased a couch and loveseat back in August. It was delivered August 14. We immediately discovered some damage to the loveseat due to the delivery persons. We let Sofa Mart ...

#157199
Sep 15, 2009
292

Spend
Sofa Mart -customer service sucks
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

Once they get you to spend thousands of dollars, hope and pray that NOTHING goes wrong with the furniture. Even if you get the warranty.I have waitined 6 months to get someo...

#155538
Aug 20, 2009
556

Tkutcher
Sofa Mart /Denver Mattress
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

They sell junk. Tell you everything is guaranteed, and both the mattress and sofa were caving in within weeks. They won't replace the cushions on the sofa, and they won't r...

#139673
Oct 16, 2008
923

Robyn1206
Do not shop at Sofa Mart ... ever!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

We ordered our furniture at the beginning of July. We were excited to get 2 new couches and a new coffee table and end table. We were told that the furniture was out of stock so th...

#135660
Sep 16, 2008
385

Mgraham192
Sofa Mart - WORST SERVICE IN MY LIFE
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

While visiting my mother in Wyoming I had the misfortune of dealing with Sofa Mart. Which in my opinion should be called Sofa not so Smart. My poor mother an elderly lady bought an...

#129042
Jul 25, 2008
374

Orritali...
Sofa Mart - They never call me back with news about the delay of the delivery
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

I have bou.ght almost all my furniture there and last time I got one furniture broke. they say they already order one to replace it. They tall me two days. it pass almost two month...

#125521
Jun 27, 2008
642

Anonymous
Sofa Mart Springfield,Mo Liers!!!
5.0 5603 North Broadway DenverCO 80216 http://www.furniturerow.com/contactUs/index.jsp?f=CS

My wife and I, recieved a sofa grouping from Sofa Mart as a wedding present, within the first few months the cusions started to have impressions or loose their form due to cheap fo...

#113872
Feb 24, 2008
6226
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Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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