Sofa Mart - Conditioner for life of product No longer guaranteed
We bought a 3 piece Italian leather living room seat which consisted of the couch, love seat, and chair!
The conditioner kit was comprised of a cleaner and a separate conditioner. Their ad claims free conditioner as long as you own the product!
Not anymore! Now they claim its only for 5 years! And the claim is the cleaner is now a combo cleaner & conditioner! Yeah right?
So after talking to a Manager he stated he would get back to me! Im still waiting Jaime! Moral ? Always get it in writing.
One other sidenote I stated I would pay for the conditioner if SM wwould provide the contact information as this leather dries out very easily! I will keep everyone posted!
Reason of review: Not as described/ advertised.
Preferred solution: Provide me the name of leather conditioner manufacture!.
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Comments
Please avoid publishing any personal information and promotional content
Hello,
Thank you for taking the time to post a review of your experience. We are sorry about the dilemma with the cleaner.
It looks like you may have already been in contact with your local store, however we'd like to assist you! Will you please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your issue, the store location you purchased from and a good contact phone number. Please include that you were contacted via your Pissed Consumer review.
We look forward to hearing from you!
Thank you,
Shelby
Furniture Row Digital Community Coordinator