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1.6

I purchased the leather cloud mahogany sectional with the extended 5 yr. leather protection.

I called the store at 1.5 years of use for fading they told me to use a leather pen for coloring. I've called multiple times to complain about excessive fading of color and loss of color however they referred me to a furniture repair shop at my cost. After spending 8k with this company I am furious they will not replace or repair the leather furniture. They stated the oils from skin cause it.

I have followed the six month leather cleaning conditioning plan and don't even utilize all pieces that are faded or lost color.

I would expect a company to back their product and leather should last longer then this. I am beyond disappointed.

Reason of review: Bad quality.

Sofa Mart Pros: Original sales person.

Sofa Mart Cons: Extra warranty protection did not cover poor quality of product.

Location: 5807 W. Creek Blvd., Suite SM, Fort Wayne, IN 46818, USA

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Guest

Dude, you are nasty.

Guest

Me too! Bought a Leather sectional at around $4000 , now color started coming off around 2 years, trying to get attention of attention of Managers and other staff for few months to see how my extended warranty can help or sofamart can help for poor quality product.itโ€™s like they donโ€™t give a damn.

Really disappointed with Poor Quality of products at Sofamart.

I would suggest all customers to AVOID sofamart at all cost! There are much bettter alternatives out there!

Guest

I have an identical experience with Sofa Mart and will never purchase from them again.

Furniture Bdi
reply icon Replying to comment of Guest-1365067

Hello, we're very sorry to hear that. If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your experience, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth.

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

Furniture Bdi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak with you further about this.

If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your experience, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth.

Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

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