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Purchased warranty for a sofa and love seat set purchased on sale. And after 1 year the spings on the sofa have pushed through the padding. Sofa mart said they can repair it and they no longer carry the sofa because of poor customer reviews. But since we have warranty...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

2.2
#1011770
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We bought a seven piece electric sectionial and only 3 pieces are not broken or make terrible grinding noises or tears in fabric. The customer service has been poor. We had decided prior to pickup not to purchase an 8th piece for the sectionial and it took three phone...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.3
#998708
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Purchased a brand new sofa ottoman set with the warranty and pet coverage for 1500$. Then one day later my puppy burrowed in the my ottoman and they refused to acknowledge my warranty and pet damage coverage stating that the pet damage was not accidental but...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

#991807
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was told that the 899 quote was for the whole sectional but in fact that I had bought one sofa my salesman put off my delivery twice now I know why he knew this day would come also ordered white chaise lounge chair when in fact it was also wrong I had planned new years...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
#987949
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Poor customer service. Defective chair, rude salesperson. Totally dissatisfied!! Lost my business forever!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

Product
#984814
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Buyer beware of false pricing! I picked put a sofa only to be told the sticker price wasn't correct. Also the price flyer posted on top of the coffee table said three tables for $299 but the sales person said "not for THOSE tables". They also show couch sets with...
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1.0
#984115
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Got flier with newspaper this morning. Big 4 day sale at sofa-mart open at 0800. Paisley recliner for $199. Got there st 09:15 doors locked. Other 2 business' in furniture row open so went in through other door and walked to Sofa Mary. 1 salesman got up to tell us did...
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1.0
Product
#982922
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Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
I didn't like
  • No help from warranty company
  • Torn seam
  • Defective leather dye
#976681
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So we purchased last year a supposedly real logo grain leather couch... it's not a year yet and it comes off already
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.1
#958702
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I purchased a "leather" set in 2014 and the 5 yr warranty. Now that the material ia coming off, i cant get any help! Im going to contact the BBB and the DOJ on this because this is defintely deceptive business practices! Someboby better contact me back because Im not...
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Anonymous
The DOJ

Hahahaha hahahahahahahahahha your gonna contact the Department of Justice because your mad about your sofa? It's people like you that are absolutely destroying this country an...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

#953874
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