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was told that the 899 quote was for the whole sectional but in fact that I had bought one sofa my salesman put off my delivery twice now I know why he knew this day would come also ordered white chaise lounge chair when in fact it was also wrong I had planned new years...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
#987949
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Poor customer service. Defective chair, rude salesperson. Totally dissatisfied!! Lost my business forever!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

Product
#984814
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Buyer beware of false pricing! I picked put a sofa only to be told the sticker price wasn't correct. Also the price flyer posted on top of the coffee table said three tables for $299 but the sales person said "not for THOSE tables". They also show couch sets with...
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1.0
#984115
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Got flier with newspaper this morning. Big 4 day sale at sofa-mart open at 0800. Paisley recliner for $199. Got there st 09:15 doors locked. Other 2 business' in furniture row open so went in through other door and walked to Sofa Mary. 1 salesman got up to tell us did...
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1.0
Product
#982922
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Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
I didn't like
  • Sofa discontinued and no spares available
  • Defective leather dye
  • No help from store manager
#976681
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So we purchased last year a supposedly real logo grain leather couch... it's not a year yet and it comes off already
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.1
#958702
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I purchased a "leather" set in 2014 and the 5 yr warranty. Now that the material ia coming off, i cant get any help! Im going to contact the BBB and the DOJ on this because this is defintely deceptive business practices! Someboby better contact me back because Im not...
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Anonymous
The DOJ

Hahahaha hahahahahahahahahha your gonna contact the Department of Justice because your mad about your sofa? It's people like you that are absolutely destroying this country an...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

#953874
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Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on 8215 Ikea Blvd Charlotte NC, 28262. I was persuaded by the sales representative to purchase the 5 year warranty for an extra $99. The representative said that the warranty covered everything...
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Anonymous
Come on man

Anything that is that cheap is bonded leather, not real leather and the price tells you that right off the bat. I bought the barracuda as a cheap basement couch and it served ...

2.7
I didn't like
  • Extra warranty protection did not cover poor quality of product
  • Sofa
#950392
Reply to reviews
10/13'16 we went into Sofa Mart Fort Collins to look for a recliner. The store was empty of customers. However the "salesman" was too busy visiting with his friends to even greet us when we came into the store. We looked through the store and found the recliners. Still...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
#940084
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How I wish I had seen this site prior to my purchase - which would NOT have happened. My purchase in November 2015 of about $1500 was delivered in January 2016, which I expected. The chair leg had a large chip out of the back leg then and I called it to the attention...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.8
Product
I liked
  • Sales person
  • Original sales person
  • Judy
I didn't like
  • Attitude of manager
  • Customer service
#934695
Reply to reviews