Just recently in April 2008, is when it all started, I went to pick out a loveseat, chair & ottoman in a sage color. Well, when it was time to deliver the item to my home, it was the wrong color and not the right item ordered.
I called the store here in Denver to make an exchange for what I ordered & this is where the Headaches began! They swore that it was not their mistake due to they were in the middle of changing warehouses, computer systems, etc.. you name it they had every lame excuse in the book... Once I finally got thru listening to all the B.S.
I asked for a manager, and he got it straighten out so I could exchange the whole set for another style of funiture. So I went with another choice of chair & ottoman & recliner instead of the loveseat... well this time they managed to get the chair/otto right - but when it came down to delivering the recliner, i swear this company doesn't know what the right hand is doing from the left hand.... They didn't call me and tell that what I ordered was discontinued, so instead giving me a choice to pick out something else New; they gave me the Broken Down Floor Model, Which everyone & thier Neighbor had sat in and to boot is was broken, in which Sofa Mart tried to put the blame on me...
I told No Way, When the recliner was delivered and I saw this that day, I called the salesman, and refused it, his excuse was It is new - there is nothing wrong with it. I told hime I want a refund to my account ASAP.. I will be in today to see you - to get it applied to my account.. This salesman was not happy at all..
** For those who want new furniture I would not reccommend shopping with this company - due to the fact that they can't get *** straight.
I have tried 3 times over a period of 3 yrs with them and never failed each time something always happened.
But never again... My acct is cancelled as of today 6/13/08
Review about: Sofa Mart Sofa.
Monetary Loss: $700.