100% full Resolved
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Reliability
Value for money
Warranty
1 comment

On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on 8215 Ikea Blvd Charlotte NC, 28262.I was persuaded by the sales representative to purchase the 5 year warranty for an extra $99.

The representative said that the warranty covered everything for 5 years. In quote we were told, that if anything happens to the couch within 5 years they would exchange it or pay for repair. In November 2015, the couch started falling apart. The frame sagged to the floor and the "leather" stated tearing apart from the fabric.

I called the store and they sent someone out, he took a look at it took pictures and I never heard back from him or anyone from the store. In March of this year, I went back to the store and told them my issue. They informed me that my couch was still covered under warranty and gave me the information including a print out of my receipts and asked me to submit a claim. I did so in March never heard anything back.

I called the Great White Bottling Company September 1st 2016 and they opened a new claim and had me send pictures and proof of purchase and to my surprise, they promptly denied as normal wear and tear and told me in writing that my warranty only covered accidental damage. I tried to inform them that was not what we were told requested a copy of the warranty but I never heard back from them. On September 6th 2016 I contacted furniture row regarding the issue and filed a complaint, they informed me that they would send someone to look at it. I haven't heard back and it has been almost 2 months.

I am not convinced that the leather peeling and frame structural issues count as normal wear and tear.

I was also surprised to find a lot of complaints regarding the same exact couch. It was built extremely poorly and I would like a solution to this issue. I do not believe a couch is designed to last for less than three years. I have taken pictures of the couch and structural damage.

The "leather" they use for these products is beyond obscene.

I will let the pictures do the talking.The couch structure is osb and plywood and very poorly structured.

This person wrote the review because of bad quality of sofa mart barracuda leather sofa from Sofa Mart and attached photo s. Reviewer claimed that he or she lost $953 and wants Sofa Mart to offer any options to resolve the issue.

The most disappointing in user's experience was sofa and extra warranty protection did not cover poor quality of product. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sofa Mart for you to read. This information may help you with your purchase decision.

Had an Experience with Sofa Mart?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1237976

Anything that is that cheap is bonded leather, not real leather and the price tells you that right off the bat.I bought the barracuda as a cheap basement couch and it served its purpose.

They always run it on sale for $699 so a sectional that size for that cheap I hoped to get a few years out of it with my kid and I did. You don't buy something that cheap and expect it to last forever.

Your lucky if you get 5 years out of that kind of stuff because it's just like the junky Ashley stuff, just in a different store.You want a sofa that lasts your talking minimum of $2000+++ you get what you pay for

You May Also Like

Sofa Mart - No returns, No exchanges, No exceptions Sofa Mart "I purchased a couch and love seat from Furniture Row-Sofa Mart, when it was delivered, we had the delivery person sign that they were to be reordered due to the..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Sofa Mart & Furniture Row - defection products Sofa Mart "DON'T by furniture from Furniture Row or Sofa Mart. Sofa is unraveling @ seams and we've had less than 1 year. Company admits in an email the seams are in..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Airbnb - Air BNB sucks Airbnb "I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There..." Read more North Coast Auto Mall - They fooled me twice; shame on me! North Coast Auto Mall "My sister hosted a foreign exchange student from China for his senior year of High School. He was subsequently accepted to attend Ohio State University. As a graduation present, his..." Read more Beware of Underground Diesel in Henderson NV Underground Diesel "STAY AWAY FROM THESE PEOPLE! I cannot impress upon you any more adamantly than what I'm telling you! I had previously good experiences with this company regarding my 2000 F-350..." Read more Rodan and Fields - BEST on the market! Rodan and Fields "Totally worth the investment. Use sparingly and you won't have any issues. If you're having problems, you're using too much. One swipe at night. It's so easy. My eyelashes have..." Read more