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In July 2017 my wife and I bought a sectional couch in the clearance section. The salesman did say the motors were burned out but could easily be ordered for $100 each. We bought the couch and ordered the motors. They came arrived in January 2018. The wrong size. I...
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Company wrote 0 private or public responses to the review from Dec 02.
FRCustomerService
FRCustomerService

Hello, Thank you for taking the time to leave some feedback on your recent experience. We're sorry to hear that, and we'd like the chance to speak with you about this. If you ...

1.0
I didn't like
  • Delivery
  • Product
  • Customer service
#1412918
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Ordered a couch, was told it would take 2 weeks to come from the warehouse. I don't understand why, but whatever. Got called today & told it was in, but they couldn't deliver for another week! This really irritated me because this couch wasn't cheap, & why pay so much...
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Company wrote 0 private or public responses to the review from Sep 14.
FRCustomerService
FRCustomerService

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that your expectations haven't been met with your delivery,...

1.0
#1355791
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I have been waiting for over 3 months for a "part" to fix a recliner that was under the stores warranty. Was told 3weeks to 3month. I have been calling and getting the run around and they still have no idea what happened to the order, ETA, or if the items will come in....
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Company wrote 0 private or public responses to the review from Jun 21.
FRCustomerService
FRCustomerService

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak with you...

1.0
#1285585
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Ordered furniture and was told it would be 2 weeks - then in 2 weeks it would be 6 more weeks - I was irate! they said okay come in and pick another set out and we will make sure we have it in stock for you. Finally found something I liked - and low and behold you know...
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Company wrote 0 private or public responses to the review from Mar 06.
TONYALEEDEMOE
TONYALEEDEMOE

Well they communicated with me via email and sent a part- I am not really sure what the piece was for but it was nothing I owned.They could have looked at my account and gotte...

FRCustomerService
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your loveseat and sofa, and we'd like to sp...

2.2
I liked
  • People tried to be nice
I didn't like
  • Company policy and quality of goods
#1203982
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We purchased a 4 piece living room set from furniture row in CO in 2005. The salesman touted their lifetime warranty on frame and springs. When we asked what ‘lifetime’ meant, he said for as long as we own the furniture. Three years ago the frame and springs began go...
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Company wrote 0 public responses to the review from Mar 04.
Anonymous
j2sw

We too just ran into this. The manager told us their definition of lifetime is seven years. Not cool.

FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like to speak with you further about th...

1.6
Dacono, Colorado
#1202485
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Sofa Mart - Sectional Wows
Sofa Mart - Sectional Wows
we have had an account with Furniture row for quite some time and have bought $$$ thousands $$$ from Sofa Mart and Denver Mattress. About 3 years ago we bought a sectional from Sofa Mart and have never been happy with it. To save some money I did not pay the delivery...
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Company wrote 0 public responses to the review from Feb 25.
FRCustomerService
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to leave some feedback on your experience. We're very sorry to hear that about your sectional, and we'd like to try and help. If yo...

1.0
#1197519
Reply to reviews
First of I need to say the salesman Sam was very friendly, but Tim on the other hand was very arrogant and rude . I negotiated a price on a returned item on Tuesday told them I have talk it over with my husband and will get back with them tomorrow, I called the next...
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Company wrote 0 private or public responses to the review from Feb 14.
FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the time to leave a review of your recent experience. We're very sorry to hear that the customer service you received wasn't up to our usual high s...

#1189898
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I bought a sectional Labor day weekend. Finally delivered mid-October with wrong throw pillows. Was told they were be ordered and would take a few more weeks. It is now second week of January and still no pillows. I went to store and was told they keep following up on...
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Company wrote 0 public responses to the review from Jan 08.
FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset about not receiving your pillows, and...

I didn't like
  • Being lied to
#1164655
Reply to reviews
Resolved
Sofa Mart - Leather Sectional sofa
Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot. Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same...
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Company wrote 0 private or public responses to the review from Dec 11, 2017.
FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the time to leave some feedback on your recent experience. We completely understand why you're frustrated with your sectional, and we'd like to spe...

3.3
#1146500
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We bought a four piece sectional, and a rocker recliner from Sofa Mart. The rocker recliner is the biggest piece of junk you can imagine. Within the 1st year the rocking mechanism totally failed. Contacted them about it and they said to bring it in and they'll fix it...
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Company wrote 0 public responses to the review from Nov 16, 2017.
FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your experience. We completely understand why you're upset about your recliner issues, and we'd...

2.8
Product
#1132239
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