Sofa Mart

Come to find out after this guy looked up my order he said, it was not real leather. So for $3600 7 yrs ago I bought nothing they had told me it was.

The guy said he could see who sold it to me & wasn't surprised I was told that.

He said there's nothing they could do for me now. He was very helpful & honest compared to the last time I visited the store looking for other furniture.

Sir I order sofa bed and payment also done but there is no notification from sofa mart .I send many massage to sofa mart but there agents are not available in 24 hrs .now I want my money back or sofa bed

I order a sofa bed but there is no notification regarding my order so plz notify me

The zig zag springs went bad about 2 years after my purchase supposedly they replaced them now just out of warranty they have gone bad again on both pieces of furniture sofa and recliner, can’t even sit comfortably on any seat now I’ll never purchase anything there again just trash !

Ordered a couch, was told it would take 2 weeks to come from the warehouse. I don't understand why, but whatever.

Got called today & told it was in, but they couldn't deliver for another week! This really irritated me because this couch wasn't cheap, & why pay so much money on something I can't use? I feel like delivery furniture isn't their top priority.

I'm trying yo find someone to go pick it up for me. But I have a feeling that getting my delivery fee back will be a challenge.

I have been waiting for over 3 months for a "part" to fix a recliner that was under the stores warranty. Was told 3weeks to 3month.

I have been calling and getting the run around and they still have no idea what happened to the order, ETA, or if the items will come in. They offer to send a tech out until they were reminded by myself that we live out of town. I was told that the warranty covers it to be fixed and if they can't get the part they allow you to pick another chair at the same value.

I was fine with the part...3 months ago. Very frustrated as I am waiting to order a mattress and have them delivered at the same time once the recliner was fixed and the rest of my house is completely full of furniture row items!!

we have had an account with Furniture row for quite some time and have bought $$$ thousands $$$ from Sofa Mart and Denver Mattress.

About 3 years ago we bought a sectional from Sofa Mart and have never been happy with it. To save some money I did not pay the delivery and setup fee......My Bad! I will never haul and setup furniture again. The pieces would not fit together easily and the right side end recliner does not lock with the piece next to it. These recliners are not power (again to save some $$$) so when a person is sitting in it and wants to close the foot rest, the whole piece flips forward!! Also the metal mechanism has rubbed holes into the fabric underneath and rubs against the wood frame...chewing it up as well. I did contact Sofa Mart shortly after purchasing and was told I would need to bring the pieces back to the store because we hauled it ourselves. I had every intention of taking them back but life is busy and time gets away, now it's been 3 years. I recently called Sofa Mart and sent pictures to the Manager in Boise, Idaho. He refused to do anything without charging me a fee and says I would need to bring it into the store. Since the warranty period is up that would be a waste of time.

Here is the real beef with this Sofa Mart Manager. He could have easily addressed my concerns and replaced the bad hardware on the piece that does not lock with the recliner to keep it from flipping forward and I would have been happy with that. What would that cost the store.......$100 maybe?

We were about to purchase a King mattress and complete Bedroom set that would have been $3-$4 Thousand!!

Yes it's my BAD for not taking care of it in a timely manner but the bottom line here is "Customer Service" and a "quality product" which is apparently absent from Furniture Row stores.

I have cancelled my account and will be taking my business else where.

see pictures.

Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot.

Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same thing, the finish in one spot coming off. Brought it back again, again they attempted to fix it. This time the finish they applied was put on so heavy, that brown speckals transferred onto our clothes and head, as the defect is right where your head rests.

We will be bringing it back again after the holidays. Although they will pacify us till the warranty has reached its expiration date. Will never buy or recommend sofa mart to anyone.

It’s really to bad, as our sales person was very very nice, unfortunately he’s selling junk. We are a retired couple living on a fixed income, and was hoping this would be our last time buying a living room set.

Ordered furniture and was told it would be 2 weeks - then in 2 weeks it would be 6 more weeks - I was irate! they said okay come in and pick another set out and we will make sure we have it in stock for you.

Finally found something I liked - and low and behold you know it was more expensive!

So after that mess was sorted out - furniture was delivered - we have had it approximately 5 years - 2 adults - we have a chair we've had for 20 years - we are not hard on our furniture- and the recliner on the left side of the love seat has a pressed pin that sheared and there is no way to fix it.

Okay maybe it was a fluke - my sofa had always been a little higher on the right end. never thought anything about it.

Well since the recliner was broken, we started to use the sofa more often. I sat on the right - the part that was higher by maybe an inch- the frame is broken!! That is why the end popped up an inch. My sitting there without knowing in made it worse and now that end dips.

I spent over $2000 for this furniture and it is garbage.

They told be there was 1 yr warranty on the mechanism and 3 years on the frame- these are both out of warranty but I can call their tech to come to my house to see if it is defect - $50 out of my pocket. Then they may cove the parts to fix it - maybe ...

JUNK JUNK JUNK - NEVER AGAIN!!!