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I bought a sectional Labor day weekend. Finally delivered mid-October with wrong throw pillows. Was told they were be ordered and would take a few more weeks. It is now second week of January and still no pillows. I went to store and was told they keep following up on...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset about not receiving your pillows, and...

I didn't like
  • Being lied to
#1164655
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Sofa Mart - Leather Sectional sofa
Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot. Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the time to leave some feedback on your recent experience. We completely understand why you're frustrated with your sectional, and we'd like to spe...

3.3
#1146500
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We bought a four piece sectional, and a rocker recliner from Sofa Mart. The rocker recliner is the biggest piece of junk you can imagine. Within the 1st year the rocking mechanism totally failed. Contacted them about it and they said to bring it in and they'll fix it...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your experience. We completely understand why you're upset about your recliner issues, and we'd...

2.8
Product
#1132239
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Sofa Mart Customer Care Review

Sofa Mart
#1013637
Terrible customer service. Will not return calls. Finds evety excuse to get out of warrenty. I will never shop there again. Tulsa oklahoma
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Sofa Mart Sofa Review

Sofa Mart
#600737
3.5
Details
Got our sofa, chair, and ottoman and have found out after a month waiting for it, and never got the two throw pillows which was told to forget it this week at the Columbia, Missouri store that the over $3000.00 set is from China and junk. Need to change name to China Row and China Mart. My money will never be spent there again.
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Price Affordability
Product or Service Quality
Style and Design
Warranty
Sofa Mart - Flawed Product
Sofa Mart - Flawed Product
Sofa Mart - Flawed Product
Sofa Mart - Flawed Product
Sofa Mart - Flawed Product
Sofa Mart - Flawed Product
Spent around $4500 on a living room set (Starship sofa and loveseat). When we first got it, we loved it. I still would, if it wasn't for the 2 small areas where the material has started peeling. It happened about a year after we bought it. We called to see about...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated about your sofa and love...

3.4
I liked
  • Sales person
  • Style and features of our set
I didn't like
  • Flaw in product
  • No help from warranty
#1124540
Reply to reviews
Less than a year after purchasing holes began to open up. Called warranty company and they told us it was normal wear and tear which is not covered by the manufacturer warranty or the extended warranty we purchased. They claim it looked like the holes had been made by...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry to hear that about your sofa, and we'd like to speak w...

2.2
#1122170
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Purchased a sofa prior to moving into a new home, due to construction delays, Sofa Mart worked with me until I could close on my property and move in. They stored the sectional sofa for a few additional weeks. I returned to look for a console and was once again greeted...
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4.0
#1088032
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Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
I purchased the leather cloud mahogany sectional with the extended 5 yr. leather protection. I called the store at 1.5 years of use for fading they told me to use a leather pen for coloring. I've called multiple times to complain about excessive fading of color and...
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Anonymous
Anonymous

I have an identical experience with Sofa Mart and will never purchase from them again.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak ...

1.7
I liked
  • Original sales person
I didn't like
  • Extra warranty protection did not cover poor quality of product
#1080666
Reply to reviews
I purchased an expensive leather recliner. It had to be ordered from the manufacturer so I've waited 2 months for it to come in. And by the way they billed my debit card the day it was ordered so they not only have the cost of the chair but the delivery fee as well....
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
#1042024
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Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Wrote a large scathing review and it erased when I tried to send it in Lies Fake leather promised to be "Real" much like other other furniture sellers claim "Real" wood if it is made of chips, shavings, powders or other compressed, and or, processed wood pieces into...
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ksmth007
ksmth007

I can tell you regardless of what you say, they are not sorry about what has happened to you. I posted the same complaint that you did...with pictures and they told me to cont...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We're sorry to hear that, and we'd like to speak with you further...

1.5
I liked
  • Looks of furniture and
I didn't like
  • Lies and false claims
#1035648
Reply to reviews
We bought a sectional with reclining seats and within a year and a half the couch was falling apart. We called for someone to come out and fix the reclining seats back in Oct 2016 and couldn't get someone to come out and look at the seats until December. Fine. A tech...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We completely understand why you're upset, and we'd like to speak...

1.6
I didn't like
  • Lack of help or empathy for going months without a couch
#1032356
Reply to reviews