Latest review first
In July 2017 my wife and I bought a sectional couch in the clearance section. The salesman did say the motors were burned out but could easily be ordered for $100 each. We bought the couch and ordered the motors. They came arrived in January 2018. The wrong size. I...Read more
Company wrote 0 private or public responses to the review from Dec 02.
I didn't like
- Customer service
Ordered a couch, was told it would take 2 weeks to come from the warehouse. I don't understand why, but whatever. Got called today & told it was in, but they couldn't deliver for another week! This really irritated me because this couch wasn't cheap, & why pay so much...Read more
Company wrote 0 private or public responses to the review from Sep 14.
I have been waiting for over 3 months for a "part" to fix a recliner that was under the stores warranty. Was told 3weeks to 3month. I have been calling and getting the run around and they still have no idea what happened to the order, ETA, or if the items will come in....Read more
Company wrote 0 private or public responses to the review from Jun 21.
Ordered furniture and was told it would be 2 weeks - then in 2 weeks it would be 6 more weeks - I was irate! they said okay come in and pick another set out and we will make sure we have it in stock for you. Finally found something I liked - and low and behold you know...Read more
Company wrote 0 private or public responses to the review from Mar 06.
We purchased a 4 piece living room set from furniture row in CO in 2005. The salesman touted their lifetime warranty on frame and springs. When we asked what ‘lifetime’ meant, he said for as long as we own the furniture. Three years ago the frame and springs began go...Read more
Company wrote 0 public responses to the review from Mar 04.
we have had an account with Furniture row for quite some time and have bought $$$ thousands $$$ from Sofa Mart and Denver Mattress. About 3 years ago we bought a sectional from Sofa Mart and have never been happy with it. To save some money I did not pay the delivery...Read more
Company wrote 0 public responses to the review from Feb 25.
First of I need to say the salesman Sam was very friendly, but Tim on the other hand was very arrogant and rude . I negotiated a price on a returned item on Tuesday told them I have talk it over with my husband and will get back with them tomorrow, I called the next...Read more
Company wrote 0 private or public responses to the review from Feb 14.
I bought a sectional Labor day weekend. Finally delivered mid-October with wrong throw pillows. Was told they were be ordered and would take a few more weeks. It is now second week of January and still no pillows. I went to store and was told they keep following up on...Read more
Company wrote 0 public responses to the review from Jan 08.
Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot. Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same...Read more
Company wrote 0 private or public responses to the review from Dec 11, 2017.
We bought a four piece sectional, and a rocker recliner from Sofa Mart. The rocker recliner is the biggest piece of junk you can imagine. Within the 1st year the rocking mechanism totally failed. Contacted them about it and they said to bring it in and they'll fix it...Read more
Company wrote 0 public responses to the review from Nov 16, 2017.
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