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Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies!
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on 8215 Ikea Blvd Charlotte NC, 28262. I was persuaded by the sales representative to purchase the 5 year warranty for an extra $99. The representative said that the warranty covered everything...
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Anonymous
Come on man

Anything that is that cheap is bonded leather, not real leather and the price tells you that right off the bat. I bought the barracuda as a cheap basement couch and it served ...

2.7
I didn't like
  • Sofa
  • Extra warranty protection did not cover poor quality of product
#950392
Reply to reviews
10/13'16 we went into Sofa Mart Fort Collins to look for a recliner. The store was empty of customers. However the "salesman" was too busy visiting with his friends to even greet us when we came into the store. We looked through the store and found the recliners. Still...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.0
#940084
Reply to reviews
How I wish I had seen this site prior to my purchase - which would NOT have happened. My purchase in November 2015 of about $1500 was delivered in January 2016, which I expected. The chair leg had a large chip out of the back leg then and I called it to the attention...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.8
Product
I liked
  • Original sales person
  • Sales person
  • Judy
I didn't like
  • Customer service
  • Attitude of manager
#934695
Reply to reviews
Not Happy with service. Very poor customer service. They don't response on time. I had to call too many times to fix little things.
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, we realized that there is another company called, "Sofamart" in Brampton, Ontario that we think you meant to leave a review about. We do not have any stores located in ...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received ...

2.1
#916153
Reply to reviews
Sofa Mart - Sofa Review from Toledo, Ohio
Sofa Mart - Sofa Review from Toledo, Ohio
Sofa Mart - Sofa Review from Toledo, Ohio
we bought a reclining couch and love seat and a matching recliner. The love seat was defective and we were shipped a new one several weeks later this new one had a puncture in it and we had to wait several more weeks for a replacement. The reclining part in the couch...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience with your furniture from Sofa Mart. We apologize about the troubles with...

2.1
#907677
Reply to reviews
I've had to have my Cloud dark leather sectional replaced 4 times since 2011. The leather peals off almost like sunburned skin where your skin touches. When you get up it leaves little pieces stuck to you. Everytime it's replaced the same thing happens. Along with that...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the damages to your sectional, and we'd...

2.8
#901305
Reply to reviews
We bought the Cloud series just over 2 years ago. It looks great but is poor quality. The leather has turned an orange color where the head rests. The padding has completely broken down. One piece is in the shop now for restuffing, but that is not going to fix the...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received ...

2.6
#900310
Reply to reviews
I just wanted to let people know I had a very good experience at Sofa Mart in Dacono, Co (north of Denver). We bought $2500 worth of living room furniture, and had it delivered. The delivery times were accurate and they called me to let me know 1 item didn't come in...
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Anonymous
Anonymous

Yea, we did too, but the overall quality is lackluster. We've had an extremely expensive set for less than 7 months and it is falling apart. That's with light use.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you very much for taking the time to leave a positive review of your experience. We're so glad to hear that we were able to assist you with your problems and that...

Dacono, Colorado
#871278
Reply to reviews
Sofa Mart - Warranty a joke
I purchased a cloud sofa at over 3,000.00. I even purchased a special warranty. After about a year and half... the color started flaking off the leather... sent in the warranty info and they refused to fix it... BUT if I took a knife to it.. or bleed all over...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the warranty issues you have received, ...

2.1
I liked
  • Sales rep on the floor
  • Original sales person
I didn't like
  • Extra warranty protection did not cover poor quality of product
  • Quality of product
#868799
Reply to reviews
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
We purchased a Cloud Leather Sectional in Mahogany which we paid approximately $3,000.00 for and the color started coming off of it all over within approximately 1 month, salesman Nick, (Bloomington Store) said they had never had any problem with the Walnut color so we...
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Anonymous
Anonymous

It is impossible for a sofa to throw a person to the floor. You are being over dramatic and feel terrible for any companies or salespeople that have to deal with you.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello,Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received a...

Ransom, Illinois
#836754
Reply to reviews