Manufacturer: Sofa Mart Category: Sofas Clear all filters (4 of 4 reviews match)
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Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
Product
Sofa Mart Cloud Leather Sofa
I didn't like
  • Defective leather dye
  • Torn seam
  • Sofa discontinued and no spares available
#976681
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I've had to have my Cloud dark leather sectional replaced 4 times since 2011. The leather peals off almost like sunburned skin where your skin touches. When you get up it leaves little pieces stuck to you. Everytime it's replaced the same thing happens. Along with that...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the damages to your sectional, and we'd...

2.8
Product
Sofa Mart Cloud Leather Sofa
#901305
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We bought the Cloud series just over 2 years ago. It looks great but is poor quality. The leather has turned an orange color where the head rests. The padding has completely broken down. One piece is in the shop now for restuffing, but that is not going to fix the...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received ...

2.6
Product
Sofa Mart Cloud Leather Sofa
#900310
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Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
We purchased a Cloud Leather Sectional in Mahogany which we paid approximately $3,000.00 for and the color started coming off of it all over within approximately 1 month, salesman Nick, (Bloomington Store) said they had never had any problem with the Walnut color so we...
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Anonymous
Anonymous

It is impossible for a sofa to throw a person to the floor. You are being over dramatic and feel terrible for any companies or salespeople that have to deal with you.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello,Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received a...

Sofa Mart Ransom, Illinois
Product
Sofa Mart Cloud Leather Sofa
#836754
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