Manufacturer: Sofa Mart Category: Sofas Clear all filters (4 of 4 reviews match)
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Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off leaving orange colored leather. I visited the store and they said the Cloud in Mahogany model is now discontinued. Said to contact Great White Bottling for warranty repair. Great...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
I didn't like
  • Sofa discontinued and no spares available
  • No help from store manager
  • Torn seam
#976681
I've had to have my Cloud dark leather sectional replaced 4 times since 2011. The leather peals off almost like sunburned skin where your skin touches. When you get up it leaves little pieces stuck to you. Everytime it's replaced the same thing happens. Along with that the padding has severely separated. We all need to get together and file a class action. I could go on and on about the problems I've had with $11,000 worth of furniture. They...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the damages to your sectional, and we'd...

We bought the Cloud series just over 2 years ago. It looks great but is poor quality. The leather has turned an orange color where the head rests. The padding has completely broken down. One piece is in the shop now for restuffing, but that is not going to fix the surface issues. The staff at the Chattanooga TN are nice but are limited as to what they can do. I would never buy anything else from Furniture Row. .
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received ...

Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
We purchased a Cloud Leather Sectional in Mahogany which we paid approximately $3,000.00 for and the color started coming off of it all over within approximately 1 month, salesman Nick, (Bloomington Store) said they had never had any problem with the Walnut color so we ordered it and again the color started coming off of it within approximately 2 months so salesman Nick said they were getting a new sectional from a different company in of better...
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Anonymous

Anonymous It is impossible for a sofa to throw a person to the floor. You are being over dramatic and feel terrible for any companies or salespeople that have to deal with you.

FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello,
Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you receiv...