Product: Sofa Mart Cloud Leather Sofa Clear all filters (6 of 6 reviews match)
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Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
Sofa Mart - Cloud leather furniture color coming off - Furniture Row
I purchased the leather cloud mahogany sectional with the extended 5 yr. leather protection. I called the store at 1.5 years of use for fading they told me to use a leather pen for coloring. I've called multiple times to complain about excessive fading of color and...
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Anonymous
Anonymous

I have an identical experience with Sofa Mart and will never purchase from them again.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak ...

1.7
Product
Sofa Mart Cloud Leather Sofa
I liked
  • Original sales person
I didn't like
  • Extra warranty protection did not cover poor quality of product
#1080666
Reply to reviews
We have had our cloud leather sectional for just a little over a year and the coloring is coming off of it. I called the store in Draper Utah that we bought it from and tgey said we only had a 1 year warrenty on it which was a lie because we purchased the 5 year...
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Anonymous
Anonymous

So you had proof that you had purchased a five year warranty and you chose to sit on the issue for a couple of months after your initial complaint? Did some of that leather d...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like t...

1.5
Product
Sofa Mart Cloud Leather Sofa
#1015616
Reply to reviews
Sofa mart, avoid like the plague
Bought leather Cloud Mahogany color 3 piece recliner couch and recliner chair at Sofa mart (Furniture Row) in Las Cruces, New Mexico. Also purchased "protection plan". Total cost over $2500.00 Within 18 months the dye on center section backrest of couch was coming off...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.5
Product
Sofa Mart Cloud Leather Sofa
I didn't like
  • No help from store manager
  • No help from warranty company
  • Defective leather dye
#976681
Reply to reviews
I've had to have my Cloud dark leather sectional replaced 4 times since 2011. The leather peals off almost like sunburned skin where your skin touches. When you get up it leaves little pieces stuck to you. Everytime it's replaced the same thing happens. Along with that...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the damages to your sectional, and we'd...

2.8
Product
Sofa Mart Cloud Leather Sofa
#901305
Reply to reviews
We bought the Cloud series just over 2 years ago. It looks great but is poor quality. The leather has turned an orange color where the head rests. The padding has completely broken down. One piece is in the shop now for restuffing, but that is not going to fix the...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received ...

2.6
Product
Sofa Mart Cloud Leather Sofa
#900310
Reply to reviews
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
Sofa Mart Cloud Leather Sofa Review from Ransom, Illinois
We purchased a Cloud Leather Sectional in Mahogany which we paid approximately $3,000.00 for and the color started coming off of it all over within approximately 1 month, salesman Nick, (Bloomington Store) said they had never had any problem with the Walnut color so we...
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Anonymous
Anonymous

It is impossible for a sofa to throw a person to the floor. You are being over dramatic and feel terrible for any companies or salespeople that have to deal with you.

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello,Thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the customer service that you received a...

Sofa Mart Ransom, Illinois
Product
Sofa Mart Cloud Leather Sofa
#836754
Reply to reviews