Product: Sofa Mart Sofa Clear all filters (0 of 93 reviews match)
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Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
I bought a leather sectional from Sofa Mart in March of 2016. At the time of purchase I discussed with the salesperson that there would be larger people sitting on this. I was assured that the sectional would hold up and I was also offered a extended warranty (which I...
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3.7
Product
Sofa Mart Sofa
#1214752
Ordered furniture and was told it would be 2 weeks - then in 2 weeks it would be 6 more weeks - I was irate! they said okay come in and pick another set out and we will make sure we have it in stock for you. Finally found something I liked - and low and behold you know...
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TONYALEEDEMOE
TONYALEEDEMOE

Well they communicated with me via email and sent a part- I am not really sure what the piece was for but it was nothing I owned.They could have looked at my account and gotte...

FRCustomerService
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your loveseat and sofa, and we'd like to sp...

2.2
Product
Sofa Mart Sofa
I liked
  • People tried to be nice
I didn't like
  • Company policy and quality of goods
#1203982
Reply to reviews
Sofa Mart - Sectional Wows
Sofa Mart - Sectional Wows
we have had an account with Furniture row for quite some time and have bought $$$ thousands $$$ from Sofa Mart and Denver Mattress. About 3 years ago we bought a sectional from Sofa Mart and have never been happy with it. To save some money I did not pay the delivery...
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FRCustomerService
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to leave some feedback on your experience. We're very sorry to hear that about your sectional, and we'd like to try and help. If yo...

1.0
Product
Sofa Mart Sofa
#1197519
Reply to reviews
I bought a sectional Labor day weekend. Finally delivered mid-October with wrong throw pillows. Was told they were be ordered and would take a few more weeks. It is now second week of January and still no pillows. I went to store and was told they keep following up on...
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FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset about not receiving your pillows, and...

Product
Sofa Mart Sofa
I didn't like
  • Being lied to
#1164655
Reply to reviews
Sofa Mart - Leather Sectional sofa
Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot. Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same...
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FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the time to leave some feedback on your recent experience. We completely understand why you're frustrated with your sectional, and we'd like to spe...

3.3
Product
Sofa Mart Sofa
#1146500
Reply to reviews
Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Wrote a large scathing review and it erased when I tried to send it in Lies Fake leather promised to be "Real" much like other other furniture sellers claim "Real" wood if it is made of chips, shavings, powders or other compressed, and or, processed wood pieces into...
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ksmth007
ksmth007

I can tell you regardless of what you say, they are not sorry about what has happened to you. I posted the same complaint that you did...with pictures and they told me to cont...

FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We're sorry to hear that, and we'd like to speak with you further...

1.5
Product
Sofa Mart Sofa
I liked
  • Looks of furniture and
I didn't like
  • Lies and false claims
#1035648
Reply to reviews
We bought a sectional with reclining seats and within a year and a half the couch was falling apart. We called for someone to come out and fix the reclining seats back in Oct 2016 and couldn't get someone to come out and look at the seats until December. Fine. A tech...
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FRCustomerService
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We completely understand why you're upset, and we'd like to speak...

1.6
Product
Sofa Mart Sofa
I didn't like
  • Lack of help or empathy for going months without a couch
#1032356
Reply to reviews
Sofa Mart & Furniture Row - defection products
DON'T by furniture from Furniture Row or Sofa Mart. Sofa is unraveling @ seams and we've had less than 1 year. Company admits in an email the seams are in fact unraveling, but they won't honor the warranty. I think Trump should address this on Twitter, calling out...
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FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We're sorry to hear that about your sofa, and we'd like to...

1.2
Product
Sofa Mart Sofa
I didn't like
  • Useless warranty
#1016801
Reply to reviews
Sofa mart said they can repair it and they no longer carry the sofa because of poor customer reviews. But since we have warranty we can get a credit but they will only give us half since we bought on sale. Which is just is just wrong that will make us spend more money...
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FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

2.2
Product
Sofa Mart Sofa
#1011770
Reply to reviews
We bought a seven piece electric sectionial and only 3 pieces are not broken or make terrible grinding noises or tears in fabric.The customer service has been poor. We had decided prior to pickup not to purchase an 8th piece for the sectionial and it took three phone...
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FRCustomerService
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.3
Product
Sofa Mart Sofa
#998708
Reply to reviews