Product: Sofa Mart Sofa Clear all filters (90 of 90 reviews match)
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I bought a sectional Labor day weekend. Finally delivered mid-October with wrong throw pillows. Was told they were be ordered and would take a few more weeks. It is now second week of January and still no pillows. I went to store and was told they keep following up on...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset about not receiving your pillows, and...

Product
Sofa Mart Sofa
I didn't like
  • Being lied to
#1164655
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Sofa Mart - Leather Sectional sofa
Bought a 6 piece sectional sofa in October 2016. In September of 2017 the finish started to wear off in one certain spot. Brought that piece of the sofa back, they supposedly fixed it and extended my warrantie for one more year, at my request. Few weeks later same...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the time to leave some feedback on your recent experience. We completely understand why you're frustrated with your sectional, and we'd like to spe...

3.3
Product
Sofa Mart Sofa
#1146500
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Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Sofa mart LIED to me about real leather
Wrote a large scathing review and it erased when I tried to send it in Lies Fake leather promised to be "Real" much like other other furniture sellers claim "Real" wood if it is made of chips, shavings, powders or other compressed, and or, processed wood pieces into...
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ksmth007
ksmth007

I can tell you regardless of what you say, they are not sorry about what has happened to you. I posted the same complaint that you did...with pictures and they told me to cont...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We're sorry to hear that, and we'd like to speak with you further...

1.5
Product
Sofa Mart Sofa
I liked
  • Looks of furniture and
I didn't like
  • Lies and false claims
#1035648
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Sofa Mart Sofa Review

#919547
4.2
Details
Barracuda bonded leather sofa peeling after 4 years. Product discontinued & I can't find replacement pillows.
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Sofa Mart Sofa Review

#600737
3.5
Details
Got our sofa, chair, and ottoman and have found out after a month waiting for it, and never got the two throw pillows which was told to forget it this week at the Columbia, Missouri store that the over $3000.00 set is from China and junk. Need to change name to China Row and China Mart. My money will never be spent there again.
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Price Affordability
Product or Service Quality
Style and Design
Warranty
We bought a sectional with reclining seats and within a year and a half the couch was falling apart. We called for someone to come out and fix the reclining seats back in Oct 2016 and couldn't get someone to come out and look at the seats until December. Fine. A tech...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, Thank you for taking the opportunity to provide us with some feedback on your experience at Sofa Mart. We completely understand why you're upset, and we'd like to speak...

1.6
Product
Sofa Mart Sofa
I didn't like
  • Lack of help or empathy for going months without a couch
#1032356
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Sofa Mart & Furniture Row - defection products
DON'T by furniture from Furniture Row or Sofa Mart. Sofa is unraveling @ seams and we've had less than 1 year. Company admits in an email the seams are in fact unraveling, but they won't honor the warranty. I think Trump should address this on Twitter, calling out...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We're sorry to hear that about your sofa, and we'd like to...

1.2
Product
Sofa Mart Sofa
I didn't like
  • Useless warranty
#1016801
Reply to reviews
Sofa mart said they can repair it and they no longer carry the sofa because of poor customer reviews. But since we have warranty we can get a credit but they will only give us half since we bought on sale. Which is just is just wrong that will make us spend more money...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

2.2
Product
Sofa Mart Sofa
#1011770
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We bought a seven piece electric sectionial and only 3 pieces are not broken or make terrible grinding noises or tears in fabric.The customer service has been poor. We had decided prior to pickup not to purchase an 8th piece for the sectionial and it took three phone...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

1.3
Product
Sofa Mart Sofa
#998708
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Buyer beware of false pricing!I picked put a sofa only to be told the sticker price wasn't correct. Also the price flyer posted on top of the coffee table said three tables for $299 but the sales person said "not for THOSE tables". They also show couch sets with better...
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1.0
Product
Sofa Mart Sofa
#984115
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Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local store manager he told me I would have to call Great White Bottling...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you'd be upset, and we'd ...

Product
Sofa Mart Sofa
#956423
I purchased a "leather" set in 2014 and the 5 yr warranty. Now that the material ia coming off, i cant get any help! Im going to contact the BBB and the DOJ on this because this is defintely deceptive business practices! Someboby better contact me back because Im not...
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Anonymous
The DOJ

Hahahaha hahahahahahahahahha your gonna contact the Department of Justice because your mad about your sofa? It's people like you that are absolutely destroying this country an...

FurnitureRowCustomerServi
FurnitureRowCustomerServi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Product
Sofa Mart Sofa
#953874
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