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2.1

Purchased warranty for a sofa and love seat set purchased on sale. And after 1 year the spings on the sofa have pushed through the padding.

Sofa mart said they can repair it and they no longer carry the sofa because of poor customer reviews. But since we have warranty we can get a credit but they will only give us half since we bought on sale. Which is just is just wrong that will make us spend more money on top of we paid for their warranty to not have this problem. Plus they want to take old couch and sell it in their damaged section.

So their making even more profit. Its a terrible company and i don know what to do now.

Reason of review: Warranty issue.

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Furniture Bdi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd like to speak with you further about this.

If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your experience, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth.

Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

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