Very pleased with Sofa Mart customer service in Dacono, Co
I just wanted to let people know I had a very good experience at Sofa Mart in Dacono, Co (north of Denver). We bought $2500 worth of living room furniture, and had it delivered.
The delivery times were accurate and they called me to let me know 1 item didn't come in as expected. When the item was available they let me know they could deliver it or we could get $100 store credit if we chose to pick it up.
We ran into 2 problems with our furniture and when I called the salesperson she immediately scheduled new items to be sent out as replacements with no arguments at all. I was shocked at how eager they are to provide customer service, you just don't see that these days.
Reason of review: Good customer service.
Location: Dacono, Colorado
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Comments
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Yea, we did too, but the overall quality is lackluster. We've had an extremely expensive set for less than 7 months and it is falling apart. That's with light use.
Hello, thank you very much for taking the time to leave a positive review of your experience. We're so glad to hear that we were able to assist you with your problems and that all turned out well.
We will be sure to pass along the due recognition to our Dacono staff. We hope you enjoy your new purchases!
Sincerely,
Jennifer B.
Furniture Row Digital Community Coordinator